Find answers to questions about your pottery purchase down below! (FOR INTERNATIONAL SHIPPING)

Question Which countries do you ship to?

As of today, we are shipping to Indonesia, Singapore, Malaysia, Thailand, Philippines, Australia, South Korea, Japan. We will ship to other countries soon, please wait for us!

Question Do you offer international shipping for pottery products?

Certainly! I deliver globally. If your country isn't listed in the shipping options, reach out via message or email, and I'll include it. Keep in mind that shipping costs differ by location and will be computed during checkout.

Be aware of your country's customs policies, as we do not take responsibility for them.

Question When can I expect my order?

Your item(s) will be shipped within 2-3 business days of placing your order. An email with the tracking number will be sent once the package is dispatched. Please note that once the package is shipped, its arrival timeframe is beyond our control. For international orders, kindly be aware that our shipments originate from Jakarta, Indonesia, so delivery may take several weeks. Rest assured, each piece is meticulously wrapped for a secure journey to your home!

Question What's the care routine for pottery products?

For optimal longevity, I suggest hand-washing your pieces. Avoid exposing them to abrupt temperature changes to prevent stress on the item (❌oven and ❌freezer). Keep in mind that each Niiliving Pottery piece is entirely handmade and deserves love and care!

Question When will your store be replenished?

If everything's sold out, I'm probably crafting a new collection! As a solo operator, shop updates might take a bit longer, but feel free to check my Instagram @niiliving for the latest updates on what I'm working on!

Question Do you take Pottery custom orders?

The pricing for each custom order will vary based on the complexity of the design and size. Feel free to contact me via email at or through Whatsapp at +62 812 81723079.

We'll assist you by providing detailed guidance on the procedures for custom orders.

Question Is Niiliving responsible for lost or damaged products during shipping?

Unfortunately, no. Niiliving cannot be held responsible for any loss or damage that occurs to products during the shipping process.

Question What should you do upon receiving a package with damaged or missing items?

We recommend that you thoroughly inspect your package upon receipt. If any damage or missing items are identified, please document the condition with photographs and promptly contact the shipping carrier responsible for the delivery.

Question Why is Niiliving not responsible for shipping-related issues?

While we are committed to delivering quality products, unforeseen circumstances during transit are beyond our control. We are actively working with our shipping partners to improve services and minimize such occurrences.

Question How can you contact the customer support team for further assistance?

For any questions or concerns, you can reach out to our email or message us. We are here to assist you and address any issues you may encounter with the shipping process.

Question Do you provide returns or refunds?

No, all sales are conclusive, and I do not facilitate returns, refunds, or exchanges. Niiliving Pottery pieces, being entirely handmade, may exhibit slight variations in size, shape, and color—qualities inherent to handmade items and not deemed as flaws (unless otherwise specified).

If there are questions unanswered, please contact us below!